If you purchase one of our products, after your credit card is approved, a link will be provided within your online account whereby you can download the software. Once you have downloaded the software, there will be no refunds given. We have this policy since it would be impossible for you to return your registered version of our software. With a traditional retail purchase, you are able to return a physical product.

Our support staff is available to assist in installation and configuration via email, and if necessary, limited telephone support is offered (in addition to our variety of online support options). We strongly recommend that all users download, install, and test the Free versions prior to making a purchase.

In rare instances and only within 14 days of purchase, if due to technical difficulties or platform incompatibilities the software will not function, we may, at our discretion, issue a refund. In such instances, an LOD (Letter Of Destruction) on company letterhead will be required to process the refund.